Grievance officer

If something has gone wrong and support has not resolved it, the grievance officer is the next step. This is a requirement of the IT Rules and the e-commerce rules, not a formality.

This document is a draft pending review by counsel. Items in square brackets are placeholders that the company must fill before launch.

Grievance Officer

[GRIEVANCE OFFICER NAME]

support@example.com +91 00000 00000

[REGISTERED ADDRESS]

Complaints are acknowledged within 24 hours and resolved within 15 days.